Cancel or Modify Your Order
You must call us to cancel or modify an order. If we don't answer your call please send us an email at orders@FamilyOTC.com with your Order number, contact detail and reason for returns before 8 o'clockin morning EST time.
We are unable to accept returns or grant refunds on any bottled product that does not have a security seal once the order is placed or for any product that has its security seal broken.
We do not accept Returns on Cold items ordered.
Please make your selections carefully. We don not accept return for items which need Cold Pack with it. We can not even cancel the order if it has been shipped. Some of the Cold Item are not eligible for free shipping. If you paying shipping for this items please choose Priority or next day and second day delivery only. We may cancel order if you do not choose this shipping.
In order to return merchandise, you must obtain an RMA number from our customer service department.
Please e-mail orders@FamilyOTC.com
You may return any unopened merchandise (except: under garments; bottled products without a security seal; products with broken security seal ) in its original condition, including original packaging and packing slip within 5 days of order date and you will receive a full refund less shipping. If you had free shipping on the returned original order, you will only receive refund on the order less shipping.
Please chose clothing items such as under garments carefully. Make use you have picked the right size, color before placing your order. Remember these items can not be returned.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error. If package is undelivered due to wrong address, Refuse, Unclaimed or return by buyer we will charge shipping plus 25% restocking fees.
We require the following information to process your return
If this information is not included, we will be unable to process your return.
RMA number Full name and address Phone number E-mail address Packing slip Original Order Confirmation Number Your reason for returning the merchandise
Please return the merchandise to:
2880 NW 2ND AVE., STE 2
Boca Raton, FL 33431
All returns must be shipped back to FamilyOTC.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by FamilyOTC.com and tracking information cannot be provided, will be the sole responsibility of the shipper.
**Please allow up to 14 business days to process your return or exchange.
If your package is returned to FamilyOTC.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a re-shipping fee.