Since 2009 Served More Than 300,000 Customers

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ORDERING

Ordering

PLEASE NOTE!

To be fair to all our customers we have restricted the maximum order quantities to 24 units for most of our products (some products are set to higher or lower quantities). We do this so that no one person can buy all our inventory leaving nothing for any other customer. If you still need more quantity please place more orders and we will try to fulfill your order on priority base. Normally we have always more than 24 pc in stock. In case If we can not full-fill your all order than we will refund you in full for those or if you can wait for few days we can send you the quantity you need.

Common questions about your order

How do I place an Order?

What happens when I place an order?

When will my order arrive?

How do I track my order?

1. We only sell Over-the-Counter items.
How do I place an Order?

Select desired item(s), click "order" and select the quantity.
Click "Check-Out" after you have selected all the items you want.
Complete Customer Account, Shipping/Contact Information & Payment Method.
Read Customer Agreements, Review and Submit your order.

2. What happens when I place an order?

When you place an order with us you are receive the lowest possible prices you can find on the Internet.

3. When will my order arrive?

Once your order is shipped a tracking number and carrier will be emailed to you by end of next business day.

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4. How do I track my order?

You can view the status of your order by first logging into your account then under My Orders clicking on "Review orders / track packages" and click on the order you which to view. Once your order is shipped a tracking number and carrier will be emailed to you.

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Do you need more assistance?

Customer Service: email us on orders@familyotc.com

Technical Support: For technical problems email us on info@familyotc.com.

call to place a phone order (9:00am - 5:00pm EST)

561-922-9525